1. Introduction
HexTech ("HexTech", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This policy applies to the HexTech website, ZayTap POS, mobile applications, web applications, support services, and other software products provided by HexTech.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Personal and account information
We may collect information that you provide directly to us, including:
- Your name, email address, phone number, and contact details.
- Business name, business type, branch information, and business address.
- Account details, user role, subscription plan, and support requests.
- Information submitted through contact forms, registrations, demonstrations, or customer support channels.
Technical and usage information
- Device model, operating system, browser type, application version, and language preference.
- IP address, login activity, feature usage, diagnostic information, error reports, and crash logs.
- Website interaction information, such as pages visited and buttons selected.
Business data processed through ZayTap
Depending on the features you use, ZayTap may process:
- Products, categories, stock quantities, suppliers, and purchase records.
- Sales transactions, receipts, payments, refunds, discounts, and reports.
- Customer, employee, account, and branch information entered by an authorized user.
3. How We Use Information
We may use collected information to:
- Create and manage user accounts and subscriptions.
- Provide POS, inventory, reporting, synchronization, and support functions.
- Respond to enquiries, demonstrations, technical support requests, and service communications.
- Improve application performance, reliability, usability, and security.
- Detect fraud, abuse, unauthorized access, and technical problems.
- Send important notices relating to updates, maintenance, subscriptions, security, or changes to our services.
- Meet legal, accounting, regulatory, and contractual obligations.
4. Data Storage and Security
Information may be stored on your device, on HexTech-managed systems, or through trusted cloud and infrastructure providers. ZayTap may store selected information locally to provide offline functionality and synchronize it when an internet connection becomes available.
We use reasonable administrative, technical, and organizational safeguards, including access controls, secure authentication, HTTPS communications, software updates, backups, and monitoring where appropriate.
5. Information Sharing and Third-Party Services
HexTech does not sell your personal information.
We may share limited information only when necessary:
- With service providers that support hosting, databases, analytics, notifications, security, application distribution, or customer support.
- When required by law, regulation, court order, or a valid request from an authorized public authority.
- To protect the safety, rights, property, and security of HexTech, our users, or the public.
- As part of a merger, acquisition, restructuring, or transfer of business assets, subject to appropriate confidentiality protections.
Our services may use or connect to third-party platforms such as Google Play, Firebase, cloud hosting, analytics tools, email providers, or payment providers. Their processing is governed by their own privacy policies.
6. Cookies, Local Storage, and Analytics
Our website may use cookies or browser storage to remember language preferences, maintain sessions, improve performance, and understand how visitors use the website.
You may disable cookies through your browser settings. Some website features may not function correctly after cookies or local storage are disabled.
7. Data Retention
We retain information only for as long as reasonably necessary to provide the services, maintain records, resolve disputes, prevent fraud, enforce agreements, and meet legal or regulatory requirements. Retention periods may vary depending on the type of data and the purpose for which it is processed.
8. Your Rights and Choices
Subject to applicable law, you may request to:
- Access personal information that we hold about you.
- Correct inaccurate or incomplete information.
- Delete your personal information or account where legally permitted.
- Restrict or object to certain processing activities.
- Withdraw consent when processing is based on consent.
- Request a copy of eligible information in a commonly used format.
We may need to verify your identity and authority before completing a request. Some records may need to be retained where required by law or for legitimate business purposes.
9. Children's Privacy
Our business software and services are not directed to children under 13 years of age. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or business practices. The revised policy will be published on this page with an updated effective date. Material changes may also be communicated through the website, application, or other appropriate channels.
11. Contact Us
For privacy questions, requests, or concerns relating to this policy or HexTech services, please contact HexTech through our official website contact channel.